FAQs

You may submit a consultation 24/7 which would be reviewed during business hours. Our business hours are: Monday – Friday 10am EST to 4:30pm EST. Consultations submitted after our regular business will be on hold until we resume the following morning.

Yes! However, we make it as easy as possible by using the latest technology so you can complete your virtual visit from any device. On the day of your appointment login to doxy.me/angeleyescare from your preferred device (with a camera).

Yes, simply start a consultation to see the option to book an appointment at a convenient time.

Yes! Angel Eyes Care highly respects patient confidentiality. We follow HIPAA guidelines to keep your data secure and safe. Personal information will not be given or sold to unaffiliated third parties.

Simply select an applicable condition, answer a few health questions, and submit it for review. Once your telehealth visit is completed, a prescription will be sent to the pharmacy.

You may click on “Cant Find Your Condition” under Miscellaneous health on our consultation page or click “Contact Us,” found on our consultation page. You will receive a response via email.

All services rendered by Angel Eyes Care are provided on a non-refundable basis. If unfortunately your condition is not resolved with the first round of treatment, we will reevaluate you at no extra cost and prescribe a different line of medication or recommend appropriate diagnostic tests.

You may email us directly at admin@angeleyescare.com to cancel before we complete your consultation. You will not be eligible for cancellation or a refund if we’ve already sent your prescriptions to the pharmacy.

No, we only treat mild and uncomplicated conditions. Any condition that may require acute care will be refunded and you will be instructed to follow up in the ER.

Unfortunately, we are not accepting any insurance carriers at this moment. We can provide you with an itemized receipt for insurance reimbursement. Insurance may be used for your drug at the pharmacy, labs, and other third-party tests.

As long as the medication is not a controlled substance, and is appropriate for your condition, you may write your preferred drug in the comment section at the end of your consultation page. If it’s appropriate and safe, we will try to oblige your request.

Simply contact us immediately via email or text. We’ll be happy to resend your prescription or transfer it to a different pharmacy. Unfortunately, this does not qualify for cancellation or refund.

Just like your traditional doctor’s office, patients are responsible for covering the medication cost out of pocket or with insurance.

Yes, only for the day of your consultation. It will be emailed to you. All you have to do is leave your request in the feedback section at the end of your consultation form.

You may pay out of pocket or request an alternative drug.

We do not prescribe gabapentin, muscle relaxers, clonidine, or any controlled drugs.

Yes, prior to us rendering the service. Unfortunately, the consultation fee is nonrefundable once we have rendered the service or ordered the prescription. We’re happy to retreat, reevaluate, or rectify any issues that may arise.

If it has been longer than 10 days since your last visit, and you have persistent or recurrent symptoms, you would be required to have a new consultation.

Please check to make sure you have entered all of your billing information correctly. If you still cannot enter your payment, call the clinic directly and pay over the phone.

Simply email us at admin@angeleyescare.com. We’ll refund you the full amount if we are unable to send your prescription. However, your consultation fee is not refundable once we have sent your prescription to the pharmacy.

All services rendered by Angel Eyes Care are provided on a non-refundable basis. If unfortunately your condition is not resolved with the first round of treatment, please send us an email at admin@angeleyescare.com and we will schedule a follow up visit.

Your payment only covers your consultation with a medical provider. You still have to pay for the medication when you go to the pharmacy.

It is the patient’s responsibility to pay for their medication. Your consultation fee is not refundable simply because you cannot pay for your medication or your insurance refuses to cover the medication cost. We are happy to substitute for an affordable option, if available.

Sometimes a pharmacy may not be able to fill a prescription due to changing telemedicine laws in your specific state. Although this rarely happens, when it does, at that point we can issue you a full refund.

In rare circumstances, transmission issues may occur and the pharmacy may not immediately receive your new prescription. Don’t panic, simply email us at admin@angeleyescare.com and we are happy to resend a new prescription ASAP.

It’s important to inform us via email immediately if your pharmacy does not have your Rx. Report any other pharmacy issues to us via email at admin@angeleyescare.com. Consultation fees will not be refunded if you do not report the missing prescription via email in a timely manner.

Yes, first call the original pharmacy to transfer your Rx to the new pharmacy. You can email us if the pharmacy is not helpful.

No, we send prescriptions electronically to the pharmacy of your choice where you will go pick up. If you prefer, you may also provide us with a mail-order pharmacy.

We send your Rx to your pharmacy within 2 hours of consultation. Contact your pharmacy to set up a pickup time. Speak directly with a pharmacy staff member. Make sure you pick up your prescription on time before the pharmacy cancels and restocks your prescription.

We treat patients who submit an electronic consultation and meet the criteria for treatment. Your partner must go through the electronic consultation process and consent to treatment as well.

You must fill out a prescription refill form every time you need a refill, even if you have used our services in the past.

No, that is a controlled substance.

Just like any doctor’s office, our consultation fee does not include the cost of medication. You are responsible for paying for the medication cost charged by your pharmacy.

Typically 2 hours. However check your spam folder and missed calls, if there is a question that a provider needs to be answered before sending your prescription, they will typically email or call you. A delay in prescription is most commonly due to a lack of email reply.

Check your spam folder. If there isn’t an email confirmation, then email us at admin@angeleyescare.com.

Send your email directly to us at admin@angeleyescare.com.

Once you complete the questionnaire forms, you’ll be able to chat with a medical provider via phone or video.

We treat a wide range of pediatric conditions such as ear infections, respiratory illnesses, sinusitis, asthma and much more.

Our doctors understand the limitations of telemedicine and what is appropriate for an in-person visit. You’ll be fully refunded and referred to the appropriate care.

We don’t provide care for severely ill or unstable patients.

With your consent, we can send a visit summary to your pediatrician, as well as be available for physician-physician consultation.

Yes, when deemed medically necessary.

Yes, you will be treated if your test results come back positive.

We offer expedited partner treatment once your partner consents.

STD symptoms often overlap making it difficult to differentiate the STD types by symptoms alone. The best practice is to screen for STDs if you’ve been exposed or are at risk of contracting an STD.